Return and Refund Policy

🌍 Return & Refund Policy (Worldwide)

At MineShine, your satisfaction is our priority. We want you to shop with confidence, so we’ve outlined our return and refund policy below. This policy is designed to comply with international consumer standards.

🛒 Right of Withdrawal (EU & UK Customers)

  • Customers in the European Union and United Kingdom have the legal right to cancel or return their order within 14 days of delivery — no reason required.

  • To qualify, items must be:

    • Unused

    • In original packaging

    • In the same condition as received

  • Proof of purchase is required.

🌎 Returns for the Rest of the World

  • For customers outside the EU and UK, returns are accepted only if:

    • The item is defective

    • The item was damaged during shipping

    • The wrong product was received

  • In these cases, MineShine will cover return shipping costs.

  • Please note: We cannot accept returns if you change your mind and live outside the EU/UK.

📩 How to Start a Return

  1. Contact us at mineshinestore1@gmail.com to request a return.

  2. Our support team will review your request and send you detailed instructions, including the return address.
    ⚠️ Items sent back without prior approval will not be accepted.

⚠️ Damages and Issues

We carefully inspect every order before shipping. If your item arrives damaged, defective, or incorrect, please contact us right away. We’ll evaluate the issue and arrange a replacement or a full refund.

💳 Refunds

  • Once your return is received and inspected, we’ll notify you of approval or rejection.

  • If approved:

    • Refunds will be issued to your original payment method within 10 business days.

    • Your bank or card provider may take additional time to process the refund.

  • If it has been 15 business days since your refund was approved and you haven’t received it, please email us at mineshinestore1@gmail.com.

🔄 Exchanges

The fastest way to exchange an item is to:

  1. Return the product you have.

  2. Once accepted, place a new order for the item you’d like instead.

✨ At MineShine, we want every shopping experience to be worry-free. Thank you for choosing us!